Smartsheet
Everyday Solutions
How might we enable individuals and groups to engage in Smartsheet for what they need outside of work? Increase engagement for how and where Smartsheet is used by providing a community curated solutions.
Design Vision
Through a curated group of offerings and simple sheet templates that appeal to the individual.
Create a community area of contributions:
Thinking through what the user will need...
Who will use and benefit from Everyday Solutions?
Individuals, small businesses, organizations, and communities would find value in solutions that fit their needs outside of work in their hobbies and activity space.
Expand the current experience
Current template solutions only target enterprise size and medium businesses.
Customer Pain points
Making Girl Scout Cookie Sales easier and effortless. Online form and product inventory tracking template.
Research Competitive Landscape
What kind of offerings do users find engaging?
Define
Research Sessions
Talking with target users on what their current needs and usage.
The more we know about the user, the more we can present relevant content that they need. Invest in ability to share templates and co-create to attract more users. Monetization around decorative elements or customization that can be layered on free templates.
Iteration & Refinement
Think through the entire experience from first time engagement to the return use.
Final Experience
Created a three minute presentation on the concept.
Current experience only listed solutions targeted to enterprise and small/medium business. Concept is to appeal to our silent majority of whom are more consumer individuals and groups. Rooted in land and expand model, meet a need in their personal lives, growing that need into a favorite and preference that they would introduce as an asset in their workplace.
Entrypoint into Type of Solution:
Imagine what resources and ideas a customer could have accessing "Individual/Group" Solutions
Solutions Category Page with recommended and community solutions:
Clicking on Browse the Template Gallery:
Community and Individuals can contribute templates:
Cookie Product Inventory Template:
A year later, as the Design Manager on Project Management Views, designer (Landon) on my team created the below future vision exploration of the Grid. The Product Management team brought to Customer Advisory Board the below design for feedback. The designs were well received.
Updated the Cookie Product Inventory Template based on latest design style.
